Terms of service.
Last Updated: July 7th, 2026
These Terms & Conditions (“Terms”) apply to interior design services, consulting services, procurement, sourcing, purchasing coordination, styling, project administration, and related services provided by Mazen Designs Co., LLC d/b/a Mazen Designs (“Mazen Designs,” “Designer,” “Firm,” “we,” “us,” or “our”).
By signing a proposal, service agreement, invoice, purchase approval, amendment, or by making payment to Mazen Designs, the client (“Client,” “you,” or “your”) agrees to these Terms unless otherwise stated in a signed written agreement.
These Terms are intended to create clarity, protect the Client, protect any authorized payor, and protect the Designer’s ability to manage the project professionally, transparently, and responsibly.
1. Scope of Services
Mazen Designs provides interior design services that may include, but are not limited to:
Design concept development
Space planning and layout recommendations
Furniture, lighting, rug, material, finish, and accessory sourcing
Mood boards, design presentations, visual studies, drawings, and renderings
Vendor, showroom, and trade account coordination
Procurement administration
Delivery and installation coordination
Styling and final design completion
Consulting, advisory, and project support services
The exact scope of services for each project will be described in the applicable proposal, service agreement, invoice, email approval, or written communication.
Unless expressly stated in writing, Mazen Designs is not acting as an architect, engineer, contractor, construction manager, expeditor, legal advisor, tax advisor, or financial advisor.
2. Client Responsibilities
The Client agrees to provide timely, accurate, and complete information necessary for Mazen Designs to perform its services. This may include dimensions, building rules, budgets, timelines, access requirements, household needs, style preferences, vendor communications, and decision-making feedback.
The Client is responsible for reviewing and approving designs, purchases, estimates, invoices, drawings, renderings, layouts, materials, finishes, and recommendations in a timely manner.
Delays in Client responses, approvals, access, payment, or decision-making may affect the project timeline, vendor availability, pricing, delivery dates, installation dates, and overall project outcome.
3. Design Process, Approvals, and Revisions
Interior design is a collaborative process guided by the Firm’s professional judgment, creative direction, and understanding of the Client’s goals.
Mazen Designs may present recommendations, concepts, products, materials, finishes, vendors, layouts, or design options for Client review. Once a design direction, item, material, finish, vendor quote, invoice, proposal, drawing, rendering, or purchase has been approved by the Client, the approval is considered final unless Mazen Designs agrees otherwise in writing.
Changes requested after approval may result in additional design fees, procurement fees, vendor charges, restocking fees, shipping fees, cancellation penalties, schedule adjustments, or other related costs.
Renderings, drawings, floor plans, mood boards, sketches, and visual materials are representational and intended to communicate design intent. Final results may vary due to lighting conditions, site conditions, production methods, material variation, vendor interpretation, natural variation, installation conditions, or other factors outside the Firm’s direct control.
4. Design Fees, Retainers, and Minimum Fees
Design fees, retainers, minimum fees, hourly rates, flat fees, percentage-based fees, consulting fees, or other service charges will be stated in the applicable proposal, agreement, invoice, or written communication.
A retainer may be required before work begins. Unless expressly stated otherwise in writing, retainers and prepaid design fees are non-refundable and are applied toward design services, project administration, creative work, sourcing, planning, communication, and related professional time.
If the project scope, budget, investment level, timeline, room count, complexity, number of revisions, or required coordination increases, Mazen Designs reserves the right to revise the fee structure or require additional compensation.
5. Procurement & Purchasing
Mazen Designs may manage procurement through established trade relationships, vendor accounts, showroom accounts, manufacturer accounts, retail sources, vintage sources, secondhand sources, artisans, fabricators, or other purchasing channels.
Payment is required prior to order placement. Mazen Designs is not required to advance personal or company funds for Client purchases, vendor deposits, vendor balances, freight, delivery, receiving, storage, installation, taxes, processing fees, or any other project-related expense.
If a vendor requires payment through Mazen Designs’ trade account, business account, or payment method, the Client must remit the full required amount to Mazen Designs before Mazen Designs is obligated to place the order, pay the vendor, reserve production, release goods, schedule delivery, or coordinate installation.
Once a purchase, item, material, finish, quote, invoice, proposal, or vendor order has been approved by the Client, the approval is considered final. Custom, made-to-order, special-order, vintage, trade, imported, altered, discontinued, final-sale, or vendor-controlled items may be non-cancellable, non-returnable, and non-refundable once ordered, paid, released into production, shipped, delivered, or otherwise processed by the vendor.
Ownership of purchased items transfers to the Client upon full payment to Mazen Designs.
While Mazen Designs oversees ordering and coordination, Mazen Designs is not responsible for manufacturing defects, vendor delays, shipping delays, freight damage, discontinued products, backorders, vendor errors, installer availability, building access issues, site conditions, or other matters outside the Firm’s direct control. Mazen Designs will make reasonable efforts to assist with vendor communication, claims, replacements, or solutions where appropriate.
Mazen Designs reserves the right to recommend alternate vendors, substitute products, or revised selections if original selections become unavailable, materially delayed, discontinued, cost-prohibitive, unsuitable, or no longer aligned with the project.
6. Procurement Fee for Custom-Designed Elements
Unless otherwise stated in a signed proposal, invoice, or written agreement, a standard procurement fee of twenty percent (20%) applies to custom-designed, custom-specified, or specially coordinated elements procured, ordered, sourced, administered, or managed through Mazen Designs.
This may include, but is not limited to:
Custom closets
Custom rugs
Custom kitchens
Millwork
Built-ins
Cabinetry
Architectural structures
Wall systems
Banquettes
Specialty furniture
Upholstery
Window treatments
Lighting systems
Stone, tile, hardware, plumbing fixtures, and related finishes
Other made-to-order, project-specific, or technically coordinated elements
This procurement fee reflects the additional time, responsibility, design oversight, vendor communication, technical review, specification review, ordering administration, payment handling, delivery coordination, issue resolution, and project management required for custom or specially coordinated items.
The procurement fee is separate from the cost of the item itself, vendor charges, taxes, freight, delivery, receiving, storage, installation, contractor fees, site work, and any applicable processing fees, unless expressly stated otherwise in writing.
7. Third-Party Payments & Authorized Payors
In some cases, a person or entity other than the Client may make payment on the Client’s behalf. This may include a family member, spouse, representative, company, trust, business entity, or other authorized payor.
Mazen Designs may require any third-party payor to sign a payment authorization, procurement acknowledgment, contract amendment, or related document before accepting or relying on payment.
Payment by a third party does not make that person the design client unless expressly agreed in writing by Mazen Designs. The original Client remains responsible for all approvals, decisions, outstanding balances, and obligations under the applicable agreement unless a written amendment states otherwise.
By making payment to Mazen Designs, the Client and any authorized payor acknowledge that the payment is being made for the Client’s project and may be relied upon by Mazen Designs for approved services, purchases, vendor deposits, vendor balances, freight, delivery, receiving, storage, installation, taxes, processing fees, or other project-related expenses.
Mazen Designs may pause procurement, ordering, delivery coordination, installation coordination, or design services until any required third-party payment authorization has been completed and payment has cleared.
8. Chargebacks, Reversals & Payment Disputes
The Client and any authorized payor agree that approved payments for design services, procurement, vendor deposits, vendor balances, custom items, special-order items, freight, delivery, receiving, storage, installation, taxes, processing fees, or other project-related expenses are authorized payments.
The Client and any authorized payor agree not to initiate a chargeback, payment reversal, stop payment, or payment dispute for any purchase, service, invoice, deposit, balance, or project expense that has been approved in writing, invoiced, and/or processed in accordance with the applicable agreement, invoice, proposal, purchase approval, or written communication.
If a payment is disputed, reversed, charged back, declined after processing, stopped, or otherwise not received in full, the Client remains responsible for the unpaid amount, along with any related vendor penalties, banking fees, card processing fees, administrative costs, collection costs, legal fees, or other expenses incurred by Mazen Designs, to the extent permitted by law.
Mazen Designs reserves the right to pause all services, procurement, deliveries, installations, and vendor coordination until the disputed or unpaid amount is fully resolved.
9. Payments & Late Fees
Invoices are due within five (5) business days of issuance unless otherwise stated in the applicable agreement, invoice, or written communication.
For procurement, vendor payments, special-order items, custom items, freight, delivery, receiving, storage, installation, or other project-related expenses, payment must be received and cleared before Mazen Designs is required to place orders, remit vendor payments, release goods, schedule delivery, or coordinate installation.
At the Designer’s discretion, a late fee of ten percent (10%) may be applied to any unpaid balance. This late fee may reapply every seven (7) business days until payment is received in full.
Mazen Designs reserves the right to pause work while balances remain outstanding.
All payments are considered final once processed, subject to applicable law.
Mazen Designs may require specific payment methods for certain transactions, including ACH, wire transfer, certified check, Zelle, bank transfer, or other cleared funds, particularly for high-value, custom, special-order, or time-sensitive procurement.
10. Timeline, Communication & Project Delays
Project timelines are estimates only and are subject to Client approvals, vendor lead times, manufacturing schedules, shipping timelines, freight delays, contractor availability, building rules, site readiness, installation schedules, and other factors outside the Firm’s direct control.
Standard working hours are Monday through Friday, 10:00 AM to 5:00 PM Eastern Time, excluding holidays, unless otherwise agreed in writing.
Mazen Designs may provide informational updates that do not require a response. However, requests marked as urgent or time-sensitive require timely feedback to avoid delays, missed vendor deadlines, pricing changes, product unavailability, or schedule disruption.
If the Client is unresponsive for fourteen (14) consecutive days or more during a period requiring input, Mazen Designs reserves the right to reassess the timeline, pause the project, revise the scope, require additional fees, or terminate the agreement.
11. Site Conditions, Contractors & Third Parties
Mazen Designs may recommend or coordinate with contractors, installers, receivers, movers, delivery companies, architects, engineers, expeditors, artisans, vendors, showrooms, manufacturers, fabricators, or other third parties.
Unless expressly stated in writing, Mazen Designs does not control or supervise third-party work and is not responsible for third-party errors, omissions, delays, defects, pricing changes, scheduling issues, property damage, job-site conditions, code compliance, permitting, structural issues, insurance, or workmanship.
The Client is responsible for confirming that any contractor, installer, receiver, vendor, or third-party professional engaged directly by the Client is properly licensed, insured, and qualified where applicable.
Mazen Designs may assist with coordination in good faith, but third-party services, warranties, claims, remedies, and responsibilities remain subject to the terms of those third parties.
12. Creative Materials, Intellectual Property & Design Ownership
All creative materials produced, developed, selected, arranged, edited, commissioned, or presented by Mazen Designs remain the intellectual property of Mazen Designs unless otherwise agreed in writing.
This includes, but is not limited to:
Design concepts
Mood boards
Floor plans
Layouts
Drawings
Renderings
Sketches
Presentations
Material palettes
Finish selections
Furniture selections
Custom design concepts
Custom rug designs
Custom millwork concepts
Procurement documents
Product lists
Vendor lists
Pricing documents
Written design strategy
Photographs, videos, and digital content created by or for Mazen Designs
The Client may use project materials for personal, private, non-commercial use in connection with the Client’s project.
The Client may not reproduce, publish, distribute, sell, license, transfer, submit, or share Mazen Designs’ creative materials with other designers, decorators, vendors outside the approved project team, contractors outside the approved project team, media outlets, publications, artificial intelligence platforms, or other third parties without prior written consent from Mazen Designs.
13. Use of Artificial Intelligence, LLMs & Third-Party Design Review Tools
The Client may not upload, submit, copy, reproduce, describe in detail, or provide Mazen Designs’ design work, renderings, drawings, proposals, concepts, floor plans, mood boards, material selections, specifications, pricing documents, procurement documents, project communications, or other project materials to any artificial intelligence system, large language model, chatbot, image-generation tool, design-generation tool, or similar third-party platform without Mazen Designs’ prior written consent.
This includes, but is not limited to, platforms such as ChatGPT, Claude, Gemini, Perplexity, Midjourney, DALL·E, Stable Diffusion, and any other current or future AI, LLM, generative technology, or automated design review platform.
This policy protects the Client, the project, and Mazen Designs. Interior design work depends on a coherent design vision, accurate project context, appropriate sourcing, site-specific constraints, budget realities, vendor limitations, technical requirements, schedule limitations, and the Client’s genuine preferences. AI-generated feedback may be incomplete, inaccurate, generic, misleading, or misaligned with the approved design direction.
This policy also protects the integrity of the Designer’s work. Mazen Designs’ design process reflects original creative direction, professional judgment, sourcing knowledge, vendor knowledge, pricing structure, trade relationships, spatial analysis, material understanding, and project-specific strategy. Submitting this work to AI systems or third-party design tools may compromise confidentiality, expose proprietary work, distort the design intent, or generate recommendations that do not account for the actual project conditions.
The design process depends on direct and genuine feedback from the Client. Client feedback should reflect the Client’s own preferences, concerns, lifestyle, priorities, and lived experience in the space. Mazen Designs welcomes questions, concerns, and revisions, but the collaborative process requires authentic communication between the Client and Designer.
Unauthorized use of Mazen Designs’ work, project materials, communications, drawings, renderings, concepts, pricing, specifications, or procurement information with AI systems, LLMs, generative tools, or similar platforms may be considered a material breach of the agreement.
In such event, Mazen Designs reserves the right to pause or terminate the project and require payment of the full design fee, outstanding balances, procurement fees, vendor commitments, incurred expenses, and any other amounts due, to the extent permitted by law.
14. Privacy, Confidentiality & Discretion
Client confidentiality is central to Mazen Designs’ practice.
Mazen Designs will not publicly disclose the Client’s full name, unit number, precise address, private budget, personal financial information, or identifying personal details without written consent.
Mazen Designs may reference a project in non-identifying terms, such as by neighborhood, borough, city, building type, design style, or development name, unless the Client and Mazen Designs agree otherwise in writing.
The Client agrees to keep confidential any proprietary pricing, trade discounts, vendor relationships, sourcing methods, business practices, internal documents, and non-public project information provided by Mazen Designs.
15. Photography, Video & Portfolio Use
Mazen Designs may photograph or record the project before, during, and after the design process for documentation, portfolio, website, social media, editorial, marketing, press, or internal business purposes.
Mazen Designs will make reasonable efforts to avoid disclosing identifying Client details without written consent.
If the Client has specific privacy requirements related to photography, video, artwork, personal items, security features, family members, building information, or other sensitive details, the Client must notify Mazen Designs in writing before photography or video documentation occurs.
16. Returns, Cancellations, Damages & Defects
Return, cancellation, refund, replacement, warranty, and damage policies are determined by the applicable vendor, manufacturer, showroom, carrier, receiver, installer, or third-party provider.
Custom, made-to-order, special-order, vintage, antique, secondhand, altered, imported, final-sale, trade, or vendor-controlled items are often non-returnable, non-refundable, and non-cancellable.
The Client is responsible for all vendor-imposed restocking fees, cancellation fees, freight charges, return shipping, storage fees, repair costs, replacement costs, or other related expenses unless otherwise agreed in writing.
Mazen Designs will assist in good faith with reasonable claims related to damage, defects, missing items, or vendor issues, but Mazen Designs does not guarantee any particular vendor remedy, replacement, refund, timeline, or claim outcome.
17. Installation, Delivery, Receiving & Storage
Delivery, receiving, storage, freight, installation, assembly, building access, elevator reservations, certificates of insurance, loading dock access, parking, site readiness, and related logistics may require separate coordination and additional fees.
The Client is responsible for ensuring that the project site is ready for delivery or installation, including access, building approvals, cleared space, contractor readiness, electrical or structural readiness, and any required permissions.
Mazen Designs is not responsible for delays, failed deliveries, additional delivery attempts, storage fees, installer wait time, building restrictions, access issues, site conditions, or contractor delays outside the Firm’s direct control.
18. Termination
Either the Client or Mazen Designs may terminate the project in writing unless otherwise stated in the applicable agreement.
Upon termination, all completed services, incurred expenses, approved purchases, vendor commitments, procurement fees, outstanding balances, and other amounts due remain payable.
Prepaid design fees, retainers, completed work, procurement fees, and approved vendor payments are non-refundable unless otherwise required by law or expressly agreed in writing.
Mazen Designs may terminate or pause the project if the Client fails to pay outstanding balances, fails to provide timely approvals, materially changes the scope without agreement, behaves abusively or unprofessionally, misuses the Firm’s intellectual property, violates confidentiality, initiates improper chargebacks, or otherwise breaches the applicable agreement or these Terms.
19. Liability & Limitations
Mazen Designs will perform services in good faith and with professional care consistent with the nature of the project and the services agreed upon.
To the fullest extent permitted by law, Mazen Designs is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, loss of use, emotional distress, project delays, vendor delays, contractor delays, product defects, freight damage, or third-party performance issues.
For procurement-related matters, Mazen Designs’ role is limited to design guidance, sourcing, ordering coordination, vendor communication, and project administration unless otherwise stated in writing. Mazen Designs does not guarantee vendor availability, production timelines, shipping timelines, delivery timelines, installation timelines, product performance, warranties, or remedies offered by third-party vendors, manufacturers, freight carriers, receivers, installers, or contractors.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
20. Website, Store & Product Information
Mazen Designs may display products, services, design offerings, rugs, furnishings, accessories, artwork, or other items through its website or affiliated platforms.
Product images, renderings, colors, textures, dimensions, finishes, and descriptions are provided for general reference only. Actual colors, textures, proportions, finishes, and materials may vary due to screen settings, lighting, photography, manufacturing methods, dye lots, material variation, and production tolerances.
Prices, lead times, availability, dimensions, materials, shipping costs, taxes, and product details are subject to change unless confirmed in a written invoice, proposal, or order acknowledgment.
21. Governing Law
These Terms and any related agreement shall be governed by the laws of the State of New York, unless otherwise required by applicable law.
22. Updates to These Terms
Mazen Designs may update these Terms periodically. The most current version will be available at:
Unless otherwise stated in a signed agreement or written amendment, the Terms in effect at the time of a new invoice, proposal, purchase approval, procurement request, payment, or service request shall apply to that transaction or scope of work.
Material changes to payment obligations, procurement terms, or client responsibilities may be documented through an updated service agreement, amendment, invoice, proposal, or written approval. These Terms apply to future project activity after the Last Updated date
23. Contact
For questions regarding these Terms, please contact:
Mazen Designs Co., LLC
Email: hello@mazendesigns.com
Website: www.mazendesigns.com