Mazen Designs Co., LLC — Terms & Conditions

Last updated: November 2025

These Terms & Conditions (“Terms”) outline the policies that guide all services provided by Mazen Designs Co., LLC(“Firm”), led by Founder and Lead Designer, Mazen Eshak (“Designer”).

By signing an Agreement with the Firm, the Client acknowledges and accepts these Terms, which apply to all design services and collaborations.
All project-specific details, including fees, retainer amounts, deliverables, and payment schedules, are defined within each individual Agreement provided to the Client prior to the start of design work.

1. General Scope of Work

Mazen Designs Co., LLC provides interior design, styling, art curation, space planning, and project coordination services for residential and select commercial clients.
Each project is supported by a written Agreement outlining the scope of work, estimated timeline, and specific services.
These Terms apply to all Agreements and to all ongoing design engagements.

2. Ownership and Intellectual Property

All creative materials produced by the Firm—including drawings, renderings, photographs, specifications, and design documents—remain the intellectual property of Mazen Designs Co., LLC.

Ownership transfers to the Client once all invoices have been paid in full.

The Firm retains the right to photograph and share completed work for portfolio or marketing purposes unless otherwise agreed in writing.
All shared design materials are intended solely for the Client’s personal, non-commercial use.

3. Procurement and Purchasing Policy

To ensure quality control and consistency across every project, all product procurement is managed by the Firm using its established trade accounts and vendor partnerships.

• Purchases are made under the Designer’s trade accounts, as required by most showrooms and manufacturers.

• The Client must provide full payment prior to order placement for all furnishings, fixtures, and materials.

• Any procurement or coordination fee will be clearly outlined in the Client’s Agreement.

• The Client retains ownership of all purchased items once payment is made in full.

• Taxes, shipping, and delivery fees are the responsibility of the Client and will appear on each vendor invoice or purchase order.

The Firm carefully oversees each order to ensure accuracy and satisfaction, and will always make reasonable efforts to assist the Client in the event of any discrepancy, delay, or quality concern with a third-party vendor.

4. Contractor and Vendor Relationships

Mazen Designs Co., LLC regularly collaborates with trusted vendors, artisans, and contractors to complete its projects.
These partners, however, operate as independent entities and are not employees or representatives of the Firm.

While the Firm cannot guarantee or assume liability for third-party performance or product quality, it remains committed to supporting the Client in the event of any issue or misalignment.

The Firm will gladly act as a liaison — facilitating communication, offering guidance, and assisting in achieving a fair and timely resolution with the vendor or contractor involved.

5. Payment Policy

All payment structures, schedules, and related fees are detailed in the Client’s Agreement.
Invoices are due within five (5) business days of receipt unless otherwise specified in the Agreement.

If payment is delayed, the Firm reserves the right to apply a late fee as defined in the Agreement and may pause work until payment is received.
All completed work and prepaid design hours described in the Agreement are non-refundable, representing fair compensation for services rendered.

6. Confidentiality and Privacy

Mazen Designs Co., LLC values discretion and maintains complete confidentiality with all clients.

The Client’s name, address, and identifying details will never be shared publicly without written consent.

The Client’s development or neighborhood may be referenced in general terms (for example, “a residence in Sleepy Hollow”) for portfolio or publication use, but specific units, addresses, or identifiers will never be disclosed.

If the Client chooses to grant written consent for additional publicity, the Firm will obtain approval for:

• Testimonials or written discussions about the design experience

• Photography or videography featuring the Client or residence

• Any personally identifiable material or likeness

7. Scheduling and Communication

The Designer’s standard working hours are Monday through Friday, 10:00 AM to 5:00 PM (EST).
These hours include design development, sourcing, vendor coordination, and client communication.
The Designer may, when appropriate, communicate outside of these hours to maintain project timelines and ensure continued progress.

8. Liability and Limitations

The Firm is not liable for:

• Manufacturing or shipping delays, defects, or damages caused by third-party vendors.

• Construction or installation errors made by independent contractors.

• Variations in color, texture, or finish due to production differences or natural aging.

However, the Firm is dedicated to assisting the Client whenever issues arise.

If any misalignment or dispute occurs with a vendor or contractor, the Firm will offer documentation, communication, and reasonable coordination to help facilitate resolution in good faith.

The Firm’s total liability for any claim shall not exceed the amount of design fees paid by the Client for services rendered.

9. Termination

Either the Client or the Firm may terminate the Agreement at any time with written notice.
If terminated, all completed work and outstanding expenses remain due and payable.
Any prepaid design hours or deposits outlined in the Agreement are non-refundable and represent fair compensation for services rendered up to that point.

10. Governing Law

All Agreements with Mazen Designs Co., LLC are governed by the laws of the State of New York.
Any disputes shall be resolved in the courts of New York County, New York.

11. Updates to These Terms

Mazen Designs Co., LLC may update or modify these Terms at any time.
The most recent version will always be available at www.mazendesigns.com/terms, and all active Agreements automatically adhere to the most current revision.

Contact

Mazen Designs Co., LLC
Email: hello@mazendesigns.com
Location: New York, NY
Website: www.mazendesigns.com